At the Faltering Fullback, we do not tolerate discrimination by or towards our customers, our staff, or the wider community because of someone's race, sex, disability, sexual orientation, age - or due to any other protected characteristic.

Our aim is to provide a safe, accessible, inclusive and welcoming environment for all those who use our service and for all those who work here.

As a service provider, we are required by equality law to provide our service in a way that does not lead to discrimination against people with disabilities.

We must also make any adjustments that it would be reasonable to make to remove any substantial disadvantage that arises because of a person's disability.

What is reasonable will depend on the circumstances of each case, but an assessment of whether a particular adjustment is reasonable is likely to include considerations related to viability and practicality, cost and disruption, and effectiveness.

But as a licensed premises, we must also comply with our other legal responsibilities.

All pubs must promote certain licensing objectives. Those are the prevention of crime and disorder, public safety, the prevention of public nuisance, and the protection of children from harm. We are also required to conform to health and safety legislation and fire regulations.

This statement explains how we seek to make our service accessible to all while fulfilling our other legal responsibilities.

We are located on Perth Road in N4. There has been a public house on the site since at least 1874. The physical layout of the pub reflects this heritage.

The premises consists of a ground floor, made up of a front bar, two side indoor seating areas, a large back room and a small outside seating area. We also have a large tiered garden on three upper levels.

The ground floor is fully wheelchair accessible through a double-doored entrance to the front bar (on the corner of Ennis Road and Perth Road) which has a permanent ramp from street level. The upper garden level seating areas are only accessible by stairs.

Toilets are located in the front bar and the back room. There is a disabled toilet in the back room, which is clearly marked and fully wheelchair accessible.

Due to the layout of the building, in part because of its age and structural configuration, access routes between the different parts of the ground floor are very narrow and can sometimes be occupied by customers.

The pub is also often very busy, especially at the weekends or when there are events (such as Arsenal home games or music festivals) on in the local area, or when there are popular sporting events shown on television.

Both these factors create some access issues.

1. Mobility Scooters

Due to the layout of the ground floor, we are unable to accommodate within the pub any mobility scooters intended for outdoor use.

Those can be left outside the pub, appropriately secured but at the owner's risk. We do not accept any liability for items left in this way.

2. Other Access Restrictions

When the pub is at or near capacity, we are likely to have to restrict access in order to ensure the safety of our customers and to comply with our obligations under licensing law and fire regulations.

Our staff are trained in those circumstances to make an assessment of the health and safety and other risks that arise. That will include having regard to the layout of the premises and to the distribution of customers across each part of the pub at the relevant time.

If there is a need to restrict access for this or any other reason, our staff will explain to you why such restrictions are necessary. We also record details of any restrictions imposed in an incident log.

Such restrictions generally will apply to everyone equally, but sometimes might especially be necessary in relation to large groups, to those with pushchairs and to those with cycles. Pushchairs and bikes can be left secured outside at the owner's risk.

In some circumstances, health and safety considerations might make it necessary to impose access restrictions in respect of wheelchairs, although we will only do so where absolutely necessary to ensure public safety.

We recognise that the needs of individuals will vary according to their personal circumstances. We also recognise that not all needs arising from disability relate to physical access issues.

In order to make your visit go as smoothly as possible, we therefore strongly encourage you to contact us in advance of visiting the pub if you have any special access requirements or other needs related to any disability.

We will then seek to make any adjustments that we can reasonably make after discussing your needs with you.

To enable us to do our best to help, please try to contact us at least 24 hours before your visit.

We can be contacted on 0207 272 5834 or via our contact form.

If you have any concerns about any aspect of your visit on the day, please ask to speak to a supervisor or the duty manager, who will be happy to discuss those with you.

We also welcome other feedback on the service we provide, including suggestions to improve access to that service.

Such feedback can be given via the contact details above or to any member of staff.